The Eight Official Emotions of Google Tech Support

Angry, annoyed... and possibly excited.

Angry, annoyed… and possibly excited?

How do you feel? LiveJournal wants to know. Facebook wants to know. And so, apparently, does Google Tech Support.

I recently filled out a support request with Google for a bug I’ve been experiencing with Hangouts. In addition to asking the usual questions — a description of the issue, steps to reproduce it, and level of priority — the Support form ends with an unusual inquest: How does this issue make you feel?

One might expect an open-ended field in which to input any number of emotions. Presciently, however, and a bit prescriptively, Google narrows tech-support-emotions to a drop-down menu of eight pre-defined options:

  • Confused
  • Frustrated
  • Worried
  • Panicked
  • Angry
  • Curious
  • Annoyed
  • Excited

So much for feeling lucky.

All of the above.

All of the above.

 

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