The Eight Official Emotions of Google Tech Support

Angry, annoyed... and possibly excited.

Angry, annoyed… and possibly excited?

How do you feel? LiveJournal wants to know. Facebook wants to know. And so, apparently, does Google Tech Support.

I recently filled out a support request with Google for a bug I’ve been experiencing with Hangouts. In addition to asking the usual questions — a description of the issue, steps to reproduce it, and level of priority — the Support form ends with an unusual inquest: How does this issue make you feel?

One might expect an open-ended field in which to input any number of emotions. Presciently, however, and a bit prescriptively, Google narrows tech-support-emotions to a drop-down menu of eight pre-defined options:

  • Confused
  • Frustrated
  • Worried
  • Panicked
  • Angry
  • Curious
  • Annoyed
  • Excited

So much for feeling lucky.

All of the above.

All of the above.

 

FTM Model Banned from Facebook over Unicorn Gangbang Controversy

The New Locus of Facebook Censorship

Sex-positive activist, filmmaker, FTM model and porn star James Darling woke up yesterday to a 30-day Facebook ban for not showing, but simply linking, to a wonderfully self-explanatory video called Unicorn Gangbang, posted to the FTMfucker website.

The banning comes as the newest controversy caused by the social network’s anti-nudity and anti-sex censorship policies, which activists, feminists, and free speech advocates have widely condemned — particularly when it comes to breasts, which are fine to show if you’re male, but not fine to show if you’re female — and unclear where the rules stand if you’re FTM. According to Fred Wollens, a company spokesman,

Unfortunately, exposed breasts are against our Statement of Rights and Responsibilities. At the moment, we have absolutely no way of rationally delimitating “non-sexual images posted by women” from other potentially pornographic nude images. It’s incredibly difficult to come up with any sort of workable standards around non-sexualized vs sexualized nudity particularly for reviewers faced with hundreds of thousands of reports every week.

On November 17, 2012, Facebook admins threatened another group with suspension, The Uprising of Women in the Arab World, a movement where Arab women posted self-portait photographs wearing limited to no clothing, in protest of their religion’s strict sartorial standards.

Feminist individuals and groups regularly report harassment from Facebook officials, while their own complaints directed at the site’s more misogynist content are rarely taken seriously. Huffington Post columnist Soraya Chemaly discusses how Facebook content is rife with slut-shaming, fat-shaming, and glorification of rape culture, which rarely trigger the forms of censorship and threatening language to which female activists themselves have become accustomed:

According to Facebook’s interpretation and adherence to its own policies, they will not take down Boobs, Breasts and Boys who love them, unless the boys are babies since they do take down photos of breastfeeding mothers. They will not take down [Controversial Humor] rape pages, but they will remove a photograph of a woman crossing the street in New York City because she is topless (legal in New York, but not the sovereign state of Facebook). Obscene being defined by Facebook as a breast not in service to a man. Maybe it’s not a breast problem at all, but a nipple issue. Maybe Facebook lawyers are scared or put off by nipples. This isn’t offensive. At best it is sloppy and stupid and incoherent and, at worst, overtly sexist and misogynistic.

Considering these actions are taken by the same company culture that popularized brogramming, shall we truly be surprised?

Successful Startup Demo Strategies

Sometimes a table is more than just a table. When startups demo at tables — whether at #sfbeta, FailCon, or, in this case, Pitch ’13 – amazing things can happen.

Duane Nason is the founder of Pitch ’13, an all-day startup extravaganza taking place at the Club House at AT&T Park on September 19, 2013.

In addition to offering tours of the legendary ballpark, along with access to the stadium’s famous gourmet concession stands (it’s SF, after all), more than 2000 founders, investors, and technologists will join over 100 up-and-coming startups, along with leading authors, for an unforgettable day in startup history.

In this @sfbeta On Air video, Duane shares his thoughts and secrets on how startups can be successful through event marketing, and offers tips and advice on who should participate, and when. Considering that startups from the last Pitch event went on to raise more than $159 million, his advice is well worth listening to.

Learn more about Pitch ’13.

Community Management for Fun & Profit

Erika Gordon, speaking on behalf of rewards app Mobee, shares her story about what inspired her to join the fast-growing Boston-based startup, and what her daily life is like as a Community Manager.

In our 16-minute @sfbeta On Air interview, we talk about the importance of building user communities both online and off, and the crucial role that customer service plays in building a loyal userbase, and the ideal candidates for startups looking to fill a Community Management role.

Learn more about Mobee.