While lean is traditionally associated with early-stage startups, it’s equally applicable to the enterprise, and this forms the focus of our discussion on @sfbeta On Air.
In this talk, Jeff joins us from Neo’s NYC offices to discuss the emergence of the Lean Enterprise, and how large organizations can (and do) embrace its cultural, organizational, and methodological principles.
Meet Jeff and the Neo team September 15 – 17 in Portland, OR at Lean Day: West.
Erika Gordon, speaking on behalf of rewards app Mobee, shares her story about what inspired her to join the fast-growing Boston-based startup, and what her daily life is like as a Community Manager.
In our 16-minute @sfbeta On Air interview, we talk about the importance of building user communities both online and off, and the crucial role that customer service plays in building a loyal userbase, and the ideal candidates for startups looking to fill a Community Management role.
The truth is, people are happy to make plans in SF, so long as one follows an utterly arbitrary yet highly specific protocol. After seven years of dealing with the place, this is what I advise:
1) Make plans to make plans.
If you want to meet someone in two weeks or so, gingerly bring it up as a “possibility” to which they will assuredly agree. Expect nothing more than a vague commitment, but know that this can convert to an actual brunch, dinner, lunch, coffee date, or round of drinks if you plan accordingly.
2) Secure your calendar.
Plan your weekend by Wednesday. Plan the first half of the following week by Friday. Do not plan anything on the weekend, because everyone will be too busy drinking bottomless mimosas at brunch. Do not, under any circumstances, text someone (always text, never call, they won’t answer) on a given weekend asking “if they’re up to anything” because that will imply that they might be, but you definitely aren’t, and you don’t really want to let on to that. Drink by yourself at home if you have to. It will save you the pain of the unanswered calls.
3) Deploy code words. People will happily commit to meeting in advance, but only if you use the proper code words. If you’re trying to schedule something more than five days in advance, then rather than asking for a firm commitment, inquire if they want to “pencil something in” at a given date and time. This will immediately make your counterparty relax, and secure a spot on their calendar. Reassure them with a follow-up involving yet more vague insinuations of potential flakery: “Happy to play things by ear.” These two phrases, “pencil something in,” and “play it by ear,” will land you a spot in even the most evasive person’s schedule.
4) Tactically, tactfully invite.
Leverage and extend your social capital, but not desperately. If you’re invited to a cool party, extend a +1. If you’re meeting a group for dinner or brunch, and it’s private but porous enough to permit a guest, invite someone along. Be gracious and extend yourself, but not in a way that signifies an urge to prove yourself, even if that’s exactly what you’re trying to do.
5) Exit gracefully. For bonus points, have something to do afterwards. If you’re meeting someone on a business-y pretext — a lunch, say — then inform your dining companion that you have a “hard stop” and bring the rendez-vous to a firm, abrupt close, then hurriedly scurry out of the restaurant at a brisk, yet still coolly composed, clip. If you’re meeting someone for more purely social purposes — say, dinner — impress and tantalize them by hinting at your subsequent plans. If you’re feeling magnanimous, or simply think they’d be a good fit for the occasion, casually invite them along, simultaneously implying that you’re putting them in good graces, but don’t really care much whether they can make it or not.
6) Flake responsibly.
It’s okay to flake, and to be late, but there are rules and parameters. Coffee meetings in a business context can be pushed around, as long as they happen within roughly two hours of their agreed-upon start time. Dinners one can be late to, so long as reasonable advance notice is provided, and one isn’t delayed by more than 15 minutes. That said, don’t be more than 5 minutes late to lunch, because the person you’re meeting probably has a hard stop an hour later, and you want to get that hour in. Brunch in an intimate group should be attended punctually, but in a larger group, you can show up either early or late, so long as you make an appearance. If it’s one-on-one, the agreed-upon start time is more of a vague suggestion than a firm commitment, but if it’s going to be pushed back, make sure this is coordinated by an elaborate cascade of text messages; again, avoid calling people, because this, for some reason, is a faux pas.
7) Birthday parties.
Birthday parties are sacred institutions and must be attended if a “Yes” RSVP is given. If you say you’re going to come and don’t, the person whose birthday it is will play it off like a nice, well-mannered San Franciscan plays anything off, smiling and saying that it’s “fine,” but know that they are secretly crushed and will never forget it.
8) The most annoying phrase in the world.
Do not, under any circumstances, read into the phrase, “we should totally hang out sometime!” no matter how enthusiastically expressed, for it is always enthusiastically expressed. “We should totally hang out sometime!” is an utterly meaningless utterance and at most means that the person won’t summarily reject your request to become their Facebook friend, even if it takes them three days to approve it.
9) At the end of the day…
Once you know someone for a while, they’re your friend for life, but always in an SF sort of way. They will always be vague, they will always be elusive, and they will always be “busy,” but when you need them, they’ll be there for you, and as long as you pencil things in, and plan accordingly, you can count on a brunch companion until the end of time.
The next #sfbeta, San Francisco’s famed startup social mixer, takes place Tuesday, August 6 at 111 Minna Gallery. Sign up today, and pencil it in!
Legendary startup event producers Krystyl Baldwin (Twestival, Social Media Prom) and Cass Phillipps (FailCon) join me for an extensive 35-minute conversation on attending your first tech event. Krystyl and Cass partnered with me on #sfbeta for a number of years — Cass as a co-producer, Krystyl running operations and social media — and continue to be friends and collaborators.
Whether in Silicon Valley or elsewhere, attending your first tech event can be a nerve-wracking endeavor, particularly for people who may not be naturally social, or who never had the chance to be part of a larger social group. With so many events to attend, and so many people to meet, how can you break into the scene without losing your mind?
Offering advice on everything from discovering happening events (hint: use Twitter) to finding a date (hint: don’t be creepy) to networking successfully (hint: listen more than you speak) — and sharing experiences from #sfbeta along with their own events — Cass and Krystyl shine light on what the startup community is like, how to become a part of it, and what to expect when you’re in a room full of people.
San Francisco is in the midst of an affordable housing crisis — or, perhaps better termed, an unaffordable housing crisis. A neighborhood map showing rents for an average one-bedroom apartment (and this is average) went viral on Facebook recently, prompting an examination of the city’s affordability for bootstrapped founders and emerging startups.
Plus utilities. Parking spot: $325 extra.
San Francisco hasn’t been a cheap place to live for a long time (has it ever?), but the rent spike, which shows no sign of slowing, pushes the limits of sanity. It’s no surprise that the startup scene is chronically obsessed with raising money (see Ryan Lawler’s dissection of the 500 Startups “rap” video), since so much of it is necessary just to pay one’s bills — not to mention those six-figure developer salaries.
The cost of living is so exorbitant that in SF, owning a house has gone from a middle class commonplace to symbol of wealth and prestige, and this is the case amongst a class of professionals who enjoy tremendous privilege to begin with. Is it any wonder, then, that BART workers, occupying a lower socioeconomic stratum, expect a higher salary?
It’s time to reexamine the premium one pays to live in San Francisco, particularly in light of a nearby city that offers better amenities, lovely lifestyle perks, a comparatively non-existent crime rate, and a flight to SFO that takes less time than a drive up from San Jose. The name of the town is Portland, and in addition to being an awesome place to live, it is much, much, much, much, much cheaper. I moved here a year ago and never looked back, and I hope other founders follow suit.
I sit here in the spacious living room of my two-bedroom apartment, adjacent to my eat-in kitchen, whose capacious windows overlook a canopy of trees in the summer, and a distant mountain in the winter. For this, I pay $695 per month — that’s the total price of the place — and it includes water, garbage, and parking. We’re in walking distance of an amazing local grocery store, a wonderful library branch, a coffee shop (Starbucks, but hey), and one of the best Japanese restaurants in the city. When we want to go downtown, we hop on the zippy #12 bus, part of the #1-ranked TriMet system. And did I mention there’s no sales tax?
When you want to go to SF, it’s a breeze. Rapid train service whisks you from downtown to the airport in about 20 minutes, where a $150 round-trip Virgin America flight lands about 80 minutes after it takes off. Once in the City by the Bay, it’s easy to spend a week or two crashing with friends, or staying at an affordable AirBnB, or even splurging on a Hotwire room if you’re feeling spendy.
For these reasons, I consider Portland more of a distant suburb to Silicon Valley than a separate city, a place where one can stay connected to the bustle of the Bay Area while living on a bohemian budget. One can be immersed in the culture and economy of San Francisco — I do run #sfbeta from here, after all — while finding respite in the abundant nature, the quieter pace of life, the wonderful coffee shops and restaurants, the delightfully odd assortment of retail stores, the thriving art scene, the splendorous parks, the functioning government (yes, such a thing exists), not to mention the fact that a developer’s salary here is $68,900, a wage so much drastically cheaper than Silicon Valley’s that it deserves its own hashtag.
Not to mention, Portland has a veritable tech scene of it’s own. It’s a major destination for Bay Area tech companies, including Intel, SalesForce, eBay, Neo, and EngineYard, and houses the headquarters of thriving local startups like Urban Airship and Simple. The open source community is one of the best in the country, home of OSCON, Open Source Bridge, and Free Geek, not to mention Linus Torvalds, the man himself.
In the startup world, there’s still no place like San Francisco, and it’s important to stay connected to the city’s pulse. You can do that while living in Portland and get the best of both worlds. I hope you’ll drop by for a visit, or move up here and join me.